Family Needs & Strengths (FANS)

There are a number of changes about to take place in New York that will transform the way services are delivered to families eligible for Medicaid.  In 2019, Medicaid is expected begin to shift from a fee for service system to Medicaid Managed Care.  As part of this transformation, Family Peer Support (FPSS) is poised to become a Medicaid reimbursable service, which will create a funding mechanism to expand access to FPSS to all Medicaid eligible children.  Managed Care Organizations will want to ensure that the Family Peer Support providers they contract with are effective in the delivery of services that they provide to families.

The Family Needs & Strengths (FANS) assessment and outcome tool for Family Peer Support.  The FANS was derived from the Child Needs & Strengths (CANS), developed by Dr. John Lyons.  Seeing the need for a Family Peer Support Services assessment and outcome tool was developed in partnership with New York State Western Region Family Peer Support Services Program Directors, Dr. Lyons, and strongly encouraged and endorsed by New York State Office of Mental Health.

Family Peer Advocates engage with parent/caregivers as partners in a journey towards empowerment by identifying areas where the parent/caregiver has skills and strengths and yet continues to have some needs and understanding for support, information, and knowledge with and about services in the child serving systems.  FANS creates an opportunity for parent/caregiver to develop focused priorities and goals for themselves that will in turn support their child or youth to be successful in their home, school and community.

FANS identifies strengths and needs in the following areas; self-care, knowledge and skill development, self-efficacy, engagement, and parent voice, service access, and ownership of success by creating a shared working partnership with the Family Peer Advocate.

The Office of Mental health supports the use and reporting of FANS data to the CAIRS system to ensure FANS is used to inform the child service systems to ensure the systems remain responsive to meet the current needs of families.

Upcoming FANS Trainings

FANS Basic (full two days) is an initial training for a Family Peer Advocate to complete before using in their work with families.

Re-certification (full 1 day) occurs yearly.  Your FANS Certificate lists your expiration date.  It is up to individual advocates to complete a re-certification training prior to expiration.  You may attend any location and date that works best with your schedule.  If you fail to re-certify you cannot use the FANS tool.

Western Region FANS

2-DAY BASIC TRAINING:  February 28 & March 1, 2019 from 9:00 AM-4:30 PM

Hillside Children’s Center
1 Mustard Street, Room 143
Rochester, NY 14609
Lunch on your own

*FANS Re-Certification scheduled on 2nd day (March 1) in Room 2046

Registration and Questions? Contact the Western Regional Parent Advisor:

Pamela Brannan  716-533-4079


Hudson River Region FANS

2-DAY BASIC TRAINING:  March 18 & 19, 2019  from 9:30 AM-4:30 PM 

Westchester County Board of Elections
25 Quarropas Street, Conf. 3rd Floor
White Plains, NY 10601
Lunch on your own

*FANS Re-Certification scheduled on 2nd day (March 19) 

2-DAY BASIC TRAINING:  March 20 & 21, 2019  from 9:30 AM-4:30 PM 

Child Advocacy Center
455 Main Street
Catskill, NY 12414  (Parking Lot on the side rear)
Lunch on your own

*FANS Re-Certification scheduled on 2nd day (March 21) 

Registration and Questions? Contact the Hudson Regional Parent Advisor:

Barbara Callahan  845-454-8692

Long Island Region FANS

2-DAY BASIC TRAINING:  March 27 & 28, 2019 from 9:00 AM-4:30 PM

Pilgrim Psychiatric Center
998 Crooked Hill Road, Bldg #102, Room C-4
Brentwood, NY 11717  
Lunch on your own

Registration and Questions? Contact the Long Island Regional Parent Advisors:

Cheryl Williams  631-761-3181
Heather Tafuro  631-761-3334


Central Region FANS


May 8 & 9, 2019 from 9:00 AM-4:30 PM
July 16
 & 17, 2019 from 9:00 AM-4:30 PM
October 9 & 10, 2019
from 9:00 AM-4:30 PM

OMH Field Office
545 Cedar Street
Syracuse, NY 13210 
Lunch on your own

Registration and Questions? Contact the Central Regional Parent Advisors:

Susan Lewis  315-426-3936
Kathleen Liedka  315-426-3944



February 8, 2019 @ 1:00 PM
May 3, 2019  @ 1:00 PM
July 12, 2019  @ 1:00 PM
October 11, 2019  @ 1:00 PM

All Syracuse trainings are held at the OMH Field Office, 545 Cedar Street, Syracuse, NY 13210.

Registration and Questions? Contact the Central Regional Parent Advisors:

Susan Lewis  315-426-3936
Kathleen Liedka  315-426-3944

May 3, 2019  @ 10:00 AM
Registration and Questions?  Contact Carrie Ann Rollier at

May 3, 2019 @ 9:00 AM
Registration and Questions?  Contact Beth Palmieri at

NYC Region FANS  Coming soon! 


For general information about FANS contact:

Nancy Craig
Phone: 716-432-6238

For training needs please contact your Regional Parent Advisors.

For information about or how to access New York State Office of Mental Health CAIRS reporting system Contact:

Heather Lane
Phone: 315- 426-3940

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