Below you will find detailed information about each new service,
as well as resources to learn more.
Stay tuned to this page as we will be updating regularly as new resources become available to families and youth.


What’s a Health Home?

A ´Health Home´ is not a physical place; it is a group of health care and service providers working together to make sure you get the care and services you need to stay healthy. Once you are enrolled in a Health Home, you will have a care manager that works with you to develop a care plan. A care plan maps out the services you need, to put you on the road to better health.
Some of the services may include:

  • Connecting to health care providers
  • Connecting to mental health and substance abuse providers
  • Connecting to needed medications
  • Help with housing
  • Social services (such as food, benefits, and transportation) or
  • Other community programs that can support and assist you.

This Health Home Brochure is a great resource to provide you more information.

What’s a Care Coordinator?

What’s CFTSS?

Children and Family Treatment and Support Services (CFTSS) are new behavioral health services covered by NYS Medicaid. CFTSS help children and youth with mental health and substance use needs. CFTSS work with each child/youth to provide care in a way that works best for them and their families. The goal of theses services is to help find and treat children’s health problems early so that they can have the best health and development possible.

Who can get these services?

Children/youth who are:

  • Enrolled in Medicaid
  • Under the age of 21
    And who:
  • Need help with social, emotional, or behavioral health challenges,
  • Need help with substance use issues

How do we do it?

To get these services, a child/youth will need a referral and a recommendation.


  • Anyone who knows a child/youth who may need these services can make a referral
  • A youth who thinks they need these services can make their own referral


  • A licensed practitioner who sees the child/youth, for example your pediatrician or therapist, can make a recommendation to the CFTSS provider
  • A qualified CFTSS provider may make a recommendation for CFTSS

* The recommendation is the key to access the services.

Other Licensed Practitioner

Treatment services for mental health and substance use needs by licensed professionals. These professionals start the process – they do the assessment, determine medical necessity and make the recommendation for services.

What it includes:

  • Licensed Evaluation/Assessment
  • Treatment Planning
  • Psychotherapy
  • Crisis Intervention

Community Psychiatric Support and Treatment

Services provided to young people and their families in the community instead of an office setting to help build self-care and daily living skills. It is intended to assist young people and their family/caregivers with stability and support to function within their natural environment.

What it includes:

  • Daily living skills
  • Personal recovery and/or resilience
  • Family and interpersonal relationships in school and community integration

Psychosocial Rehabilitation Supports

Services designed to restore, rehabilitate and support a youth as an active and productive member of their family and community.

Activities are:

  • Hands on and task oriented
  • Focused on rehabilitative needs of the youth
  • Can also be provided in coordination with treatment interventions by a licensed provider

Family Peer Support Services

Families can get support from a peer with lived experience if they are raising a child who is experiencing social, emotional, medical, developmental, substance use, and/or behavioral challenges.

What it includes:

  • FPSS provides a structured, strength-based relationship between a Family Peer Advocate (FPA) and the parent/caregiver for the benefit of the child.
  • FPSS are array of formal and informal activities and supports provided to families caring for/raising the youth

Youth Peer Support and Training

Youth who are experiencing social, medical, emotional, developmental, substance use, and/or behavioral challenges in home, school, placement, and/or community can receive support from a peer with similar experiences to set goals and develop community living skills.

What it includes:

  • An array of formal and informal services and supports provided by a peer with lived experience to young people to expand the skills and strategies needed to move forward in meeting their personal, individualized life goals, develop self-advocacy skills, and support their transition into adulthood.

Crisis Intervention

Mobile services provided to young people who need immediate support to address personal distress and develop skills to minimize or prevent crises in the future. These are provided by the clinician and are designed to address acute distress and associated behaviors when the child/youth’s condition requires immediate attention due to an unplanned event that requires a rapid response.

Where can we find out more? 


Below is the full webinar presentation hosted by FTNYS, as well as a link to download the slide deck.

Click the following link to see the slide deck of the webinar: New Services Webinar